At Yal.Ai, our foremost priority is fostering a strong, trust-based relationship with our users. We are deeply committed to safeguarding the security and privacy of our users, and the integrity of our services. This Privacy Policy outlines the measures we take to protect personal information and ensure a safe and secure experience for everyone who uses Yal.Ai Platform.
This website https://www.yal.chat/ ("Website") and Yal.Ai's App ("App") is available on Google Play Store (collectively, the "Platform"). Yal.Ai is a brand owned and operated by Refshift Private Limited (hereinafter referred as "Yal", "We" or "Us") respects the privacy of users (hereinafter referred as "User" or "You" or "Your") of the Platform and services (collectively, the "Service") and is committed to protecting information, including collected information. This Privacy Policy ("Policy") explains how We collect, use, and protect Your personal information when You use our Platform. By using our Platform, You agree to the practices described in this Policy. We are committed to maintaining Your privacy and ensuring the security of Your personal information.
This Policy does not require a physical, electronic, or digital signature. It is a legally binding document between You and Us, becoming effective upon Your acceptance. By clicking the "I Accept" checkbox within the Platform, You acknowledge and consent to Yal collecting, using, processing, and disclosing Your Sensitive Personal Data and other information as outlined in this Policy. Refusal to provide consent may affect our ability to fulfil our obligations to You. This Policy explains what information we collect, how it is collected (whether directly, through third parties, or automatically), and how We use and protect it. This Policy has been prepared in compliance with:
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Other applicable acts, regulations and rules which requires the publishing of a Policy for handling of or dealing in personal information including sensitive personal data or information and all applicable laws, regulations, guidelines provided by applicable regulatory authorities.
This Policy is incorporated into and at all times is subject to and is to be read in conjunction with the Terms of use of the Platform.
Information we collect
To deliver a secure and efficient service experience, Yal collects and processes the following information:
When Yal is set as Your default SMS app, We may collect and store the content of all SMS and MMS messages sent and received by Your device with the User explicit content. This is necessary for core messaging functionality, including:
- Enabling message notifications
- Filtering spam and scam messages
- Device Information and Data
We collect device-specific information, such as:
- Device model and operating system
- IP addresses and mobile network information
This data helps Us provide a seamless experience and troubleshoot technical issues. We do not collect Your biometric data. However, we may take one-time access of Your camera, microphone, location (fine and coarse GPS data), or any other facility solely for the purpose of onboarding, after obtaining Your explicit consent.
- Identify and block spam messages
- Provide You with alerts on suspicious activity
- Identity and Profile-Related Data
- First and last names, dates of birth, gender, contact information, email address and other information.
To detect spam and scam messages efficiently, We analyze certain message patterns, keywords, and sender information using AI technology. This helps us to:
- Identify and block spam messages
- Provide You with alerts on suspicious activity
- Identity and Profile-Related Data
Collection of certain non-personal information
We automatically track certain information about You based upon Your behavior on Our Platform. We use this information to do internal research on Our users' demographics, interests, and behavior to better understand, protect and serve Our users and improve Our services. This information is compiled and analyzed on an aggregated basis.
We use personal data and information in accordance with applicable laws, primarily to provide services and comply with legal obligations. We use Your personal data and information only for the purposes outlined below:
- Core Functionality: Providing messaging services, including sending, receiving, and organizing messages.
- Spam and Scam Protection: Using AI-driven algorithms to identify, block, and notify You of potential spam and fraudulent messages.
- Analytics and Improvements: Analyzing user interactions and usage data to improve the App’s features and enhance user experience.
- Security and Fraud Prevention: Detecting and preventing security breaches, fraud, and unauthorized access to Your account.
We do not sell or rent Your personal data to third parties. We may share Your data only in the following circumstances:
- With Your Consent: If We seek to share Your data for any purpose not mentioned in this policy, We will request Your explicit consent.
- Service Providers: We may share Your data with trusted third-party service providers that assist Us in operating the app, such as cloud storage providers, as long as they comply with data protection laws.
- Legal Requirements: We may disclose Your data if required to do so by law, or in response to valid legal requests, such as court orders, or government regulations.
We do not disclose personal information to third parties without Your consent, except when necessary for normal business operations or legally permitted.
Yal may engage third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers, websites and mobile applications management, conducting surveys or contests, third-party solutions for marketing and analytics, application developers, database storage and management, data hosting, e-mail management, payments processing, some aspects of our technical and customer support, collections and recovery. In order to enable these third parties to perform these services for Us and for You We may share Your personal information, and possibly some non-personal information, with them after imposing confidentiality obligations on them.
The Platform intends to protect Your information and to maintain its accuracy as confirmed by You. We take reasonable precautions to safeguard Your data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: Messages stored on our servers are encrypted to prevent unauthorized access.
- Access Controls: Strict access controls are in place to limit who can access Your personal data.
- AI Oversight: Our AI spam detection operates without human intervention, ensuring Your messages remain private.
Enjoy peace of mind with advanced security for your calls, messages, chats, and payments. Stay protected from phishing, scams, and fraud-all in one app.
- Accessing and Managing Your Data You can access Your messages and manage preferences directly through App. You may also delete Your message history at any time.
- Retention of Data We at Yal promise to protect Your personal data from unauthorized access, misuse, and disclosure using the right security measures based on the type of data and how We are processing the same. We retain information about You to provide a seamless experience, to contact You in case of support required and about Your account, to detect, mitigate, prevent, and investigate fraudulent or illegal activities during the course of the Services. We retain Your data for as long as necessary to provide You with Our services. We may also retain and use Your basic personal information inter alia as name, contact number, email address and other information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements which shall always be in accordance with applicable laws. Subject to this section, We may delete Your data upon reasonable written request for the same at any stage. However, You may not be able to use Our services after deletion.
We don’t knowingly collect any personal information from children under the age of 13. If You are under the age of 13, please do not submit any personal information through our Platform. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Platform without their permission. If You have reason to believe that a child under the age of 13 has provided personal information to Us through the Platform, please contact Us at admin@yal.chat, and We will delete that information.
Enjoy peace of mind with advanced security for your calls, messages, chats, and payments. Stay protected from phishing, scams, and fraud-all in one app.
- Rectification of Information: You can update inaccurate or outdated personal data to ensure uninterrupted services.
- Privacy Controls: Modify permissions on your device/browser, but service continuity is not guaranteed if permissions are revoked.
- Data Deletion: You can request content removal as per Clause C or delete the app from your device.
- Denial of Consent: You may restrict data collection, third-party sharing, and retention, but service continuity is not assured.
- Withdrawal of Consent: You can revoke consent or request account deletion via the platform or info@yal.chat, subject to legal retention requirements.
We have appointed a Data Protection Officer and Grievance Officer for You to contact if You have any questions, concerns or grievances about processing of Your personal and our data protection policies or practices.
- Name of the Data Protection Officer and Grievance Officer – Mr. Sourabh Kumawat
- Email ID – dpo@yal.chat
We may, at our discretion, make changes to this Policy to reflect updates in our business processes, upgrades in privacy standards and procedures, or legislative or regulatory changes. You acknowledge that any such policy changes will be effective from the date of posting on our Platform, and notification of these changes will be published on the Platform. We keep our Policy under regular review and may amend it from time to time, at our sole discretion. The Users are encouraged to periodically review this Policy for the latest information on its privacy practices. If such changes are material in nature, We will provide You with additional notice (such as adding a statement to the main website page or sending You an email notification).